logger-users gives the userid and usually the Tag for the user. Right click tag, and hit profile. look at all 3.
First. nick used. (Mod/admin/support/helpdesk/help/etc ) Insta ban.
First(b) DEV is ban. however, ‘Dev at UNiswap/giveth/shapeshift/sushi etc would get a pass.
Second (based on first(b)) goto the Mutual shared server and look for user. Verify that position. if not on mutual share list, fake. if on mutual share, and on server, but not ‘role’ ask contacts there. (usually ok, but a few fakes, banned in both servers)
Third. (assuming user has passed verification by now) Infraction. (spam/dm’s/friend requests) Most result in ban. (dm’ing a VALID question, i tend to respond IN SERVER and ping user) getting them to talk in server.) help as needed.
fourth: Link spam , reports of dm’s etc. (strike system 1-3 depending on severity)
if unsure. add sus role. (or similiar) or add a strike. (good for bot checks) most servers the strike system is 1-3/4 are just mute times, before penalties start to get bad.
for botcheck, if response - see pardon command.
—just because you dont like how someone acts/says stuff, doesnt mean you should instaban/strike.
use the system as intended. valid response. etc.