This page will serve as a guide to help create the weekly triage report.

The triage report is Posted every Monday, at the beginning of the day. The time frame of the triage report is Monday-Sunday of the previous week. The dates should be listed at the top of the report.

Ex: Triage Report - 5/16/2022 - 5/22/2022

Under the header it should be noted that the Unsolved User Problems meeting is held bi-weekly on Tuesday at 3pm MST on the stage.

✅ = Resolved - This should be noted under the header as well to indicate tickets with the green check have been Resolved.

The main body of this report will consist of tickets received throughout the previous week split into different categories.

Categories:

Tickets within this report will be sorted by categories.

List of categories:

• Wallet Functionality - tickets that are wallet specific.

  Examples:

  • Able to connect to a non-supported chain on MetaMask - https://github.com/shapeshift/web/issues/1843
  • Password not working when switching to Native wallet - https://github.com/shapeshift/web/issues/1684
  • KeepKey stuck to firmware update mode - Discord Link
  • Unable to send BTC using KK on app.shapeshift to a Legacy address - Discord Link

• UI/UX - tickets that involve the interface, copy, or user experience of the ShapeShift app.

  Examples:

  • Recent transactions not updating - https://github.com/shapeshift/web/issues/1844
  • Deposit modal on the DeFi page in mobile looks messy - https://github.com/shapeshift/web/issues/1381
  • About section stays expanded when switching assets - https://github.com/shapeshift/web/issues/1826

• Trade/DeFi/Gas - tickets that involve the functionality of the trade modal, DeFi functionality, and gas issues on app.shapeshift.

  Examples:

  • Getting an error when attempting to approve a contract - https://github.com/shapeshift/web/issues/1816
  • Trade modal builds tx of $1 without inputting any values - https://github.com/shapeshift/web/issues/1803
  • Pricing information not loading for a specific pair or asset - Discord Link
  • ETH gas under estimating fast send - ‣
  • USD value amount not showing on ATOM stake or unstake modal - ‣

• Legacy App/Beta - tickets that involve issues on the Legacy mobile app and beta.shapeshift.

  Examples:

  • Gem not working in mobile app - Discord Link
  • Unable to open the ShapeShift mobile app - Discord Link
  • THORChain trades aren’t working - Discord Link
  • BNB balance on KeepKey wallet not showing up - Discord Link

• Prod Issues - tickets that involve issues live in https://app.shapeshift.com/

  Example:

  • Random ERC-20s not enough gas - https://github.com/shapeshift/web/pull/1695

• Mobile App - tickets that involve app.shapeshift on a mobile device

  Examples:

  • Capital letter in seed phrase on mobile - https://github.com/shapeshift/web/issues/1406
  • Switching wallets on mobile iOS - https://github.com/shapeshift/web/issues/1400